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Frequently Asked Questions
Find quick answers about sizing, delivery, returns, and caring for your James & Colette pieces.
How do I choose the right size?
Use the size chart shown on the product page and compare it with a similar garment you already own. If you are between sizes, consider the fit described in the product details before ordering.
How does shipping work?
We aim to process orders within one business day. Eligible orders include free tracked standard shipping where displayed at checkout, and tracking is emailed after dispatch.
When will my order arrive?
Standard delivery is estimated at 5–7 business days after dispatch. This estimate does not include processing time and can be affected by carriers, customs, weather, remote destinations, or an incorrect address.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Email contact@jamesandcolette.com for authorization and the correct return instructions before sending an item.
Where can I find material and care information?
Material, design, fit, and care details are listed in the Product Details section on each product page.
Will colors look exactly the same in person?
We photograph products in consistent studio lighting. Small color differences can still occur because screens display color differently.
Can I change or cancel my order?
Email contact@jamesandcolette.com as soon as possible. We will help when we can, but changes are not guaranteed after fulfillment begins or the parcel is dispatched.
How do I track my order?
Open the tracking link in your shipping confirmation email. If you cannot find it, check your spam folder or contact us using the email from your order.