Shipping policy
Shipping Policy
Last updated: August 30, 2026
This Shipping Policy explains how orders placed with James & Colette are processed and delivered. James & Colette is operated by JoaoV Digital Business LLC.
Order processing
We aim to process and dispatch orders within one business day (up to 24 hours on business days) after payment and order verification. Orders placed on weekends or public holidays begin processing on the next business day. During unusually high order volumes or events outside our reasonable control, processing may take longer; if a material delay occurs, we will contact you using the email provided with your order.
Estimated delivery
Standard delivery is estimated at 5–7 business days after dispatch. Delivery estimates are not guarantees and do not include order-processing time. Carrier disruptions, severe weather, customs review, remote-area delivery, and incorrect or incomplete addresses can affect delivery.
Shipping cost and destinations
Eligible orders receive free tracked standard shipping where that option is displayed at checkout. Available destinations and any applicable shipping charge are confirmed before payment. We currently accept orders only for addresses supported by an active James & Colette market and shipping zone.
Tracking and split shipments
When tracking becomes available, we send a shipping confirmation to the email used for the order. An order containing multiple items may arrive in separate packages. Separate packages do not create an additional shipping charge unless a different charge was clearly accepted at checkout.
Address changes
Email contact@jamesandcolette.com as soon as possible if an address needs to be corrected. We cannot guarantee a change after fulfillment has started or the parcel has been transferred to the carrier. Customers are responsible for entering a complete and deliverable address.
Customs, duties, and taxes
For international orders, import duties, taxes, brokerage charges, or customs fees may be assessed by the destination country unless checkout expressly states that they are included. The customer is responsible for these charges and for complying with local import requirements.
Delayed, lost, or damaged parcels
If tracking has not updated for an unusual period, a parcel appears lost, or the package arrives damaged, contact us with the order number and supporting photographs where applicable. We will review the carrier record and work toward an appropriate resolution. Please do not discard damaged packaging before the review is complete.
Contact
Email: contact@jamesandcolette.com
Business: JoaoV Digital Business LLC
Business mailing address: 1209 Mountain Road Pl NE, STE NE, Albuquerque, New Mexico 87110, United States
The business mailing address above is not an automatic return address. Approved return instructions are provided after a return request is reviewed.